Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Rug & Carpet Studio’s relationship with you in relation to this website.

The term “The Rug & Carpet Studio” or “us” or “we” refers to the owner of the website The Rug & Carpet Studio

The use of this website is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this website indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to The Rug & Carpet Studio indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by The Rug & Carpet Studio.

The Rug & Carpet Studio reserves the right to make changes to this website and these terms and conditions at any time, without prior notice.

Links Policy

This website may contain links to other websites on the Internet that are owned and operated by third parties. You acknowledge that The Rug & Carpet Studio is not responsible for the operation of or content located on or through any such website.


We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Product Descriptions

Descriptions of products shown on the Website include approximate measurements. Colours shown on screen are reproduced as accurately as electronic processes allow. We try to ensure that our Website is as accurate as possible. However, we cannot be held responsible for any inaccuracies or errors which may arise.

All our prices are shown in pounds sterling and include VAT, at the prevailing rate.

We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the products at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.

Product Sizes & Colours

Our rugs are handmade, and rugs can vary in size by 10cm in width or length from the size shown.  Likewise, although natural dyes are used for accuracy, colours can vary slightly from rug to rug.  This is normal and, by placing an order via this website, you confirm your understanding and acceptance of this.  If you require a rug of a specific size please contact us by telephone on +44 (0) 1787 882214 or by email at info@rugandcarpetstudio.co.uk

Acceptance of your Order

We do not have to accept your order and reserve the right to refuse or cancel any order once it has been placed. This may be done, for example, if

  • your payment is not authorised or has been marked as fraudulent, or potentially fraudulent, by the payment system
  • payment has been made using a card not issued in a country we dispatch to, or not where the billing address is
  • there is an error on the website regarding the price or description of a product
  • the items ordered are no longer in stock
  • we have tried contacting you about your order and have not heard back within a reasonable period of time; or
  • if the items you have ordered are unavailable for any other reason, you will be notified as soon as possible

By placing an order with us you are confirming that any information you have given is true and accurate and that you are authorised to use the card on which payment was made.

Force Majeure

We are not liable for any breach of agreement, for delay or failure to perform if the delay or failure is due to acts of God, civil commotion, riots, floods, drought, fire, legislation or other cause beyond our reasonable control. This does not affect your statutory rights.

Refund/Exchange Policy

We want you to be delighted with your purchase  but  should you wish to return anything bought from us, we’ll be happy to refund or exchange a product provided it’s returned in its original packaging and in fully resaleable condition.  Your rights to return goods are protected by The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

 You have the right  to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods.

 To request a refund or exchange please contact us at info@rugandcarpetstudio.co.uk or call us on +44 (0) 1787 882214.

You must contact us within 14 days of receiving your order to request a refund or exchange. The goods must then be returned within 14 days of notifying us. Your refund will be paid within 14 days of us receiving the goods back.

 You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.  An exchange will be sent once the goods have been received.

Any goods returned should be in saleable condition. We would expect the purchaser to cover the cost of return postage to us.  In the event of a return of goods for a refund we will refund the original basic delivery cost, if applicable.

If you wish us to organise the return please call us on +44 (0) 1787 882214.  We recommend you keep the original packaging materials in order to simplify the process in the event of a return.  A returns shipping charge will be deducted from your refund or exchange.

If the product returned is not in fully resaleable condition, or is damaged in any way, we reserve the right to refuse a refund on the item, or to deduct an amount from the original selling price which we believe in our reasonable opinion amounts to the level of damage caused. This does not affect your statutory rights.

This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed. We will organise and cover the cost of any returns and refund any delivery charges. Please contact us by email us at info@rugandcarpetstudio.co.uk or call on +44 (0) 1787 882214.  Before we can authorise a return we will need to see photographic evidence of any damage to the product. 

We’re unable to offer a refund or exchange on bespoke goods unless they’re faulty.

We’ll refund the price of the Product (and delivery charges, where applicable) or exchange the Product only once it’s been received by us.  This refund will be within 14 days.Refunds can only be made to the original card of purchase.

Intellectual Property

You acknowledge and agree that all copyright, trademarks and other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us. This material includes, but is not limited to, the design, layout, look, appearance and graphics.

You are granted a licence to download, store, view, edit, use, reproduce, copy, print, any material contained in this website for your own personal and/or business purposes.

You are not permitted to:

republish material from this website (including republication on another website, except to promote our Website or Products through your social media channels, such as Facebook and Twitter);
sell, rent, license, sublicense, lease, distribute, copy, duplicate, publish or reproduce material from the website and any material or any part thereof for use by any third party;
exploit material on our website for a commercial purpose;
use any material in any way that is unlawful or in breach of any person’s legal rights under any applicable law.

Limitation of Liability

While we will use reasonable endeavours to verify the accuracy of information we place on the Website, we make no warranties, whether express or implied, in relation to its accuracy.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

We will not be liable in contract, tort, pre-contract or other representations (other than fraudulent or negligent misrepresentation) or otherwise in connection with the Conditions for any economic loss, any loss of goodwill or reputation, or any special or indirect losses arising out of or in connection with the provisions of any matter under the Conditions. Without prejudice to the generality of the foregoing, we accept no responsibility for any costs incurred in paying contractors or other third parties.

Under no circumstances can we be held liable for any direct, indirect or consequential costs, charges or expenses arising directly or indirectly as a result of late, damaged or incorrect delivery of goods. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your rights under the DSR.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our agents or employees.


The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England in relation to any dispute arising out of these Conditions, your use of the Website or your purchase of any Products.


Our contact address:
The Rug & Carpet Studio, The Old White Hart, Long Melford, Sudbury, Suffolk CO10 9HX

+44 (0) 1787 882214